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rapi123 Legal: terms, privacy and access

rapi123 Legal sets out how we handle your account, personal data, wallet records and access requests in Indonesia.

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LEGAL HELP ROUTES

Where Legal questions get a clear answer

A clear support route matters when a Legal question affects your account or payment record. We ask you to contact us through the support path available inside your account, include the relevant account detail, and avoid sending passwords or wallet PINs. Our team can explain policy wording, identify the right request type, and tell you what verification is needed before a change is made.

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Policy clarification

Use the account support path when a Legal clause is unclear. Include the section name or wording, and we can direct your question without asking for your password or wallet PIN.

Account access

If phone verification blocks account access, contact support from the available account route and describe the step that stopped. We use account details to match the request before discussing records.

Payment record query

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, attach the receipt reference rather than sensitive credentials. We can check the record and explain the next Legal step.

RECORDS AND CONTROL

How rapi123 handles Legal records

Legal handling is tied to practical account controls rather than broad promises. We use the information needed to verify access, trace payment references, protect the account and respond to valid requests.

Data handling

We use account details, phone verification data and transaction references for access checks, security review and account support. We do not need your wallet PIN or password to identify a Legal request.

Cookies

Cookies can keep your session connected and help us identify unusual account activity. You can manage browser cookie settings, although changing them may affect account access checks on your device.

Account security

Phone verification is completed before account access, and we may ask for matching details when a sensitive change is requested. Never share your password, PIN or one-time code.

Record retention

Some account and payment records may need to remain after a request because they support security checks, dispute handling or legal duties. We explain the relevant reason when you ask.

Change requests

Ask through the account support route if your name, phone detail or other account information needs correction. We verify ownership first, then record the requested change and its outcome.

Contact ownership

The account support path is the correct starting point for privacy, access and Legal requests. Providing the account reference helps us send the response to the correct account holder.

Legal answers before you open an account

These Legal answers address the questions we expect before account creation or a policy request. We keep the wording close to the actual account path: phone verification, payment references, cookies, records and access conditions. If your situation is not covered, use the support route inside your account and quote the relevant policy section.

Legal covers account conditions, privacy handling, cookies, security checks, payment references, record retention, access requests and the process for asking us to correct account details.

Yes, the Legal terms explain how we handle an Indonesia account and local payment references. Service access or eligibility depends on local law and applies only where local law permits.

Phone verification helps us connect access to the correct account and reduce account misuse. It must be completed before access, and sensitive changes may require another ownership check.

You can request a correction through the account support route. Tell us which detail is wrong, provide the account reference, and complete ownership checks before we change the record.

We retain payment references such as DANA and QRIS receipt details to match account activity, investigate status questions and meet applicable duties. Do not send wallet PINs or passwords.

Ask through account support and we will explain which data can be removed and which records may remain for security, dispute handling or legal duties. Verification is required first.

Use the support path available inside your account and include the policy section, account reference and access issue. We can explain the next step without requesting confidential login credentials.

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